Service Level Agreement (SLA) — FranceServerHosting
Corporate Address:
Corp. TF12 Mahalaxmi Metro Tower, Sector 4, Vaishali, Ghaziabad-201010, Uttar Pradesh, India
OnliveServer Pvt. Ltd. powers FranceServerHosting and is completely committed to delivering high-quality, resilient infrastructure solutions to our global clients. This Service Level Agreement (SLA) sets clear parameters for service quality, technical support responsiveness, and core network uptime to guarantee a smooth, reliable, and high-performance hosting experience.
Key Components of the SLA
- Customers: Refers to the individuals, developers, or corporate businesses seeking to purchase web infrastructure and who engage in a formal service contract with FranceServerHosting.
- Services: Represents the specialized hosting platforms, bare-metal frameworks, and virtualized systems provided to clients to facilitate their online presence (e.g., France Dedicated Server Hosting, VPS Hosting).
- Company: OnliveServer Pvt. Ltd., the parent company of FranceServerHosting, which offers these superior, enterprise-grade hosting deployment services.
Core Values and Commitment
We take immense pride in delivering exceptional hosting services to businesses operating across various critical sectors. Our overarching goal is to exceed client expectations by offering a highly flexible, reliable, and secure hosting environment.
By ensuring optimal server processing performance and providing a premium tier of technical support, we ensure that your online business operations run seamlessly. Our expert engineering team is available 24/7/365 to resolve network anomalies, power fluctuations, and hardware defects quickly, ensuring your mission-critical operations face zero unnecessary disruptions.
FranceServerHosting: Industry-Leading Data Center Services
FranceServerHosting operates from state-of-the-art, secure data center facilities designed to provide modern businesses with the highest levels of physical security, network redundancy, and low-latency throughput. We stand as a trusted infrastructure partner for companies looking for enterprise-grade hosting solutions.
Our hosting ecosystem includes comprehensive resource packages, excellent bare-metal server performance, heavily shielded network configurations, and highly reliable customer support channels. Our engineers and technical specialists are equipped with vast industry expertise to offer you rapid interventions and definitive resolutions for any technical challenges you might encounter.
Contact Information
- Email: info@franceserverhosting.com
- Contact Number: +91 99905 07737
Covered Issues
1. Hardware Support
All physical host machine components provided within the scope of FranceServerHosting services are fully covered under our rigorous Hardware Replacement SLA tier. Any faulty component (including RAM, drives, or processors) will be promptly replaced by our on-site data center technicians to maintain uninterrupted service availability.
2. Network & Power Infrastructure
We guarantee a highly reliable, multi-homed network infrastructure and fully redundant power supply systems. These foundational utilities are actively monitored round-the-clock to ensure uninterrupted services for your hosting environments. Our electrical topologies are architected for maximum uptime, strict stability, and comprehensive failover capabilities.
3. Operating System Support
We offer a diverse selection of operating system environments, including commercial Windows Server builds (2012, 2016, 2019) and popular open-source Linux distributions (CentOS, Ubuntu, Debian, Fedora). Our team supports routine OS re-installations, core security patches, kernel troubleshooting, and manual update alignments to maintain your overall processing performance.
4. Software Application Support
Our systems engineers are well-versed in handling various web hosting platforms, database backends, and server control applications, including MySQL, PHP, Apache, Litespeed, Plesk, DirectAdmin, and cPanel. We provide specialized troubleshooting support to resolve software execution errors related to these standard web applications.
Non-Covered Issues
Aside from standard open-source web stacks or commercial control panels, FranceServerHosting explicitly will not provide technical support, optimization, or debugging services for any custom applications that clients install, configure, or code themselves.
You remain solely responsible for the installation, maintenance, and debugging of any software you develop. The company will not be involved in managing your custom-built software architectures unless a distinct, formal management agreement is written and signed between the customer and FranceServerHosting.
Exceptions to the SLA
- Service Suspension: FranceServerHosting reserves the absolute right to suspend hosting environments immediately, without prior notice, in verified cases of resource misuse, illegal activity, or severe security breaches as outlined in our general terms.
- Malicious Activity: Any unauthorized access attempts, data breaches, or inbound/outbound cyber attacks, whether perpetuated by third parties or via customer accounts, will be addressed aggressively by our technical response team.
- Scheduled Maintenance: Vital scheduled, unscheduled, or emergency infrastructure maintenance may cause brief, temporary connectivity interruptions. Clients will be notified in advance via administrative channels whenever feasible.
- Legal Action: If a client is discovered utilizing our servers for unauthorized, prohibited, or legally actionable activities, we reserve the right to coordinate with law enforcement and pursue appropriate legal remedies.
SLA Credits
FranceServerHosting credits are calculated and awarded on a strict per-service basis, meaning each individual server’s billing cycle is treated as a unique entity for SLA verification.
⚠️ Important Credit & Refund Policy:
We proudly offer a 30-day money-back window. If you opt to cancel your order or request an approved refund, FranceServerHosting will issue that refund exclusively as a balance credit within your secure client portal account. This internal credit can be utilized to purchase alternative servers or configuration upgrades from us at any time.